Platform
Platform map
The whole system on one screen. Six lines of business, nineteen modules, five engines, and the working console behind each module — filter it, then open any screen directly.
Lines of business
6
Demand to method
Modules
19
Each with a named owner
Live consoles
19
Open any of them from this map
Engines
5
Voice, messaging, scanning, platform, generation
Filter the map
By line of business, or by the engine a module runs on
Demand and leasing
4 modules
01
Demand map
Where demand is moving, by city and micro-market, ahead of the published absorption reports.
Owner · Head of leasing and sales
02
Signal radar
Which companies are about to need space, who to call there, and whether anyone already has.
Owner · Head of leasing and sales
03
Call desk
Inbound and outbound voice, in the caller’s language, with the quality record attached.
Owner · Head of leasing and sales
04
Lead register and handover
The qualified requirement, verified against the entity, passed to a person with a clock on it.
Owner · Head of leasing and sales
Marketing
4 modules
05
Cohorts and campaigns
Who gets which message, on which channel, and what it cost to produce a qualified requirement.
Owner · Chief marketing officer
06
Demand intelligence
Forward demand as a dated first party series, and what conversations reveal that the CRM does not.
Owner · Chief marketing officer
07
Channel performance
Broker, portal and direct, scored on response time and desks filled rather than commission paid.
Owner · Chief marketing officer
08
Content and market voice
Published content generated from first party conversation themes and monitored market discourse, with competitor tracking alongside.
Owner · Chief marketing officer
Client retention and growth
3 modules
09
Renewal gap
Which accounts are at risk, eighteen months out, scored on movement and stated intent.
Owner · Head of client experience
10
Expansion radar
Which existing clients are about to grow, flagged before they ask.
Owner · Head of client experience
11
Attach and yield
Parking, meeting room credits, event space and day passes, worked as revenue rather than as amenities.
Owner · Head of client experience
Real estate and expansion
4 modules
12
Portfolio position
Every centre with its area, occupancy, revenue per square foot, comparable set and cohort.
Owner · Real estate and investment committee
13
Forward occupancy
Where each centre lands over four quarters, with committed and speculative kept apart.
Owner · Real estate and investment committee
14
Yield gap
Why a stabilised centre earns less than its comparable, decomposed into a cause someone owns.
Owner · Chief financial officer
15
Supply scan
What space is actually available in a micro-market where demand has been identified, from listed and unlisted sources.
Owner · Real estate and investment committee
United States entry
3 modules
16
Origination desk, United States
United States and global corporates forming India intent, identified and qualified before a requirement reaches a broker.
Owner · Co-chief executive and United States lead
17
India entry advisory
The structured answer set a corporate needs before it can decide on India: city, state incentive, entity, tax, hiring cost, timeline.
Owner · Co-chief executive and United States lead
18
Crossover desk
The formal handover of an originated account from the United States team to the India team, with the full question history intact.
Owner · Co-chief executive and United States lead
Method
1 modules
19
Definitions, assumptions and limits
Where every field comes from, which assumptions remain assumptions, and what this will not do.
Owner · Chief financial officer
Engines
Every module runs on one or more of these
V
Voice
4 modules depend on it
M
Messaging
2 modules depend on it
S
Scanning
9 modules depend on it
P
Platform
19 modules depend on it
G
Generation
2 modules depend on it